MISSED GROUP LESSON
- Make-up lessons are offered subject to availability and are not guaranteed.
- Maximum of two make-up classes per term
- 2 HOURS notice required for a make-up class to be permitted.
- Make-up lessons must be completed in the same term as the missed lesson
- Make-up lessons are not transferable
between students - If you miss your make-up lesson for any reason we will not re-book.
- Send an email to
admin@setacademy.com.au. Text
messages are not permitted for notification - Alternatively you may mark yourself or
child absent through your customer portal.
We understand that things can happen
unexpectedly and re-scheduling a make-up
lesson can be difficult. We will try and
accomodate however if there is no
appropriate alternative class you will have to
forfeit your make-up. Tennis lessons are a
term commitment and your spot has been
held so we do not offer any credits or refunds under any circumstances for missed lessons.
PRIVATE LESSONS- CANCELLATION POLICY
12 HOURS notice. You must inform your private coach directly and/or email us at admin@setacademy.com.au
If your private lesson is cancelled within 12 hours of the scheduled time you will incur the FULL FEE.
This will be fully enforced without exception.
Our coaches have limited times and days in the year to earn a living. Every lesson cancelled is lost work for them.
We have very limited private lesson spots available. If you are unable to commit to your regular spot we reserve the right to offer this spot to someone else.
Semi Private Lessions - cancellation policy
Option 1. Cancel the lesson for both players and a make up session can be arranged on another day
Other Options are:
Option 2. One player decides to continue with the lesson and pays the difference between a semi private and a private lesson
Option 3. Absent player pays in full despite not attending, allowing the other player to have a private lesson.
If your semi-private lesson is cancelled within 12 hours of the scheduled time you will incur the FULL FEE
This will be fully enforced without exception.
Our coaches have limited times and days in the year to earn a living. Every lesson cancelled is lost work for them. We have very limited semi-private lesson spots available. If you are unable to commit to your regular spot we reserve the right to offer this spot to someone else.
Wash Outs Policy
SETA Tennis will send a text message notifying you of the cancelled lesson due to weather.
We will always offer an alternative class for the cancelled lesson. We always allocate time at the end of the term to complete any missed classes.
No. We do not offer credits for wash outs. We will however put on alternative classes.
Should you child not be able to attend the alternative class then it is your responsibility to contact us and arrange an alternative make-up (subject to availability)